CUSTOMER SERVICE

What is the difference between an Open Edition and a Limited Edition?

An Open Edition print can be produced an infinite number of times.  A Limited Edition print is limited to a predetermined number of prints by size.  It is authenticated, numbered, and signed by the artist. Once the specified print run sells out there will not be another reprint of that photograph and size. RRFA Limited Editions are 50 prints per size.   

Will you ever republish a Limited Edition photograph?

No, each Limited Edition is produced up to the specified number.

Is the art signed?

Yes, both Open and Limited Edition RRFA prints will feature a digitally embedded signature on the front of the image and a tamper-resistant label on the back.  

How do you authenticate your Limited Edition artwork?

We have an authentication system to ensure the integrity and security of each work of art by Randuz Romay to minimize the risk of forgery and duplication.  A signed Certificate of Authenticity (COA) is included with each Limited Edition print. A serialized and numbered hologram can be found on the front of your COA. A second, identically numbered tamper-resistant seal is applied to the reverse side of the photograph with Randuz Romay’s signature. A third, identically numbered tamper-resistant seal is secured at the RRFA office. The combination of the COA and matching, serialized hologram system gunarantees that each COA relates to only a singular work of art made by Randuz Romay.

Can I order a print smaller or larger than the sizes you offer?

We have selected the best sizes to represent the vision of the artist.  We will not offer prints smaller than the sizes available, but we will consider larger sizes. Please contact us at info@randuzromay.com.  

What is your turnaround time?

Each RRFA print is custom made to order and turnaround time is 2-3 weeks from receipt of your order.

What happens if I lose my COA?

We keep copies of all COAs centrally to document your limited edition print.  For a fee we will reauthenticate a lost COA.  Please contact us at info@randuzromay.com.  

Do you offer Licensing Agreements?

Yes, we offer licensing agreements and they are reviewed on a case-by-case basis.  Please contact us at info@randuzromay.com.  

Can I use any of the images on your website?

No, you may not use any of the images on our website without prior written permission from RRFA.  

What is your return policy?

If your RRFA print, frame, or Acrylic Facemount mount arrives damaged or broken, please contact us within 48 hours of delivery at info@randuzromay.com.  Requests must include a copy of the shipping receipt and photographic proof of the damage for us to review and determine if damage occurred during shipping. If we approve your request for a replacement we will not charge you for the new print or shipping. 

We only offer returns for artwork that is damaged during shipping.  All RRFA artwork is custom made to order and cannot be returned for any other reason. 

What is your exchange policy?

RRFA prints, frames, and Acrylic Facemount are custom made to order. We do not offer returns or exchanges.

Do you sell unframed artwork?

Yes, we sell unframed prints.  When purchasing your RRFA print please select “Print Only” under the framing option.  

If you are going to frame the print yourself, we highly recommend that you work with experienced framing professionals that will mount and frame your print properly. Please see Care and Handling. 

If your print is damaged from handling or during the mounting and framing process by a framer of your choosing, RRFA is not liable for the damage or replacement costs.

Shipping Problems/Damage

If your print arrives damaged or broken, please contact us! We will happily replace it, but we will need photos of the damage. Please email us at info@randuzromay.com. Requests must be received within 48 hours of delivery, and must include a copy of the shipping receipt and photographic proof of the damage for us to review and determine if damage occurred during shipping. If we approve your request for a replacement we will not charge you for the new print or shipping. 

Exchanges

Randuz Romay Fine Art (RRFA) prints are custom-made to order.  We are unable to offer returns or exchanges.  ​​​

How do I hang my framed artwork?

Your framed RRFA artwork will be shipped with the appropriate hanging equipment already attached to the back of the frame and ready to hang. 

Where do I hang my artwork?

We recommend not displaying your photograph in direct sunlight, high humidity above 60%, or high temperatures in excess of 75°F, as this could cause damage to your image, including fading in the photograph or the formation of bubbles on the mounted image.

Acrylic Face Mounts

Please use extreme caution when cleaning the surface of your Randuz Romay artwork. We recommend dusting the surface of your framed artwork with a soft, damp cloth; apply only light pressure, and dry by blotting the cloth. Dry or gritty cloths may cause surface scratches.

Do not use window cleaning sprays, kitchen scouring compounds, or solvents such as acetone, gasoline, or lacquer thinner to clean your image, as this may cause permanent damage.

Wood Frames & Glass Covers

We recommend dusting your frame periodically.  Use a soft, dry cloth to dust the wood frame.  Please avoid using liquid and chemical cleaning products, as these will cause the finish to deteriorate over time.

Prints Only

Please do not touch the printed area of the photograph and only handle the print at the white margins where there is no pigment.  Keep your print in a dry, cool place and out of direct sunlight.